Frequently Asked Questions

Virus & Malware Removal Service

If your PC or laptop has picked up a Virus or Malware it needs removing fast. We can make sure your personal details are safe and no files or precious photos are lost in the process. Viruses can lead to you losing data or having your personal information stolen. At IT Done Right, our virus removal service ensures that all threats have been removed and keep your PC protected. Read our blog article regarding signs that your computer is infected with a virus or viruses

Is your computer running slow?

If your slow running laptop is killing your productivity, just give us a call. Our experts can have you back up and running in next to no time. A slow running computer can be caused by many things. At IT Done Right, our diagnostic programs can soon have you running at top speed. Don't put up with snail speed, call us on 01268 982969 to get back to full speed again.

How do I book a repair?

You can book a repair in by using our online booking form, or by calling 01268 982969 if have a enquiry or would like to book a repair in.

What methods of payment do you accept?

We accepts payments by credit/debit card, bank transfer or cash.

How long will my repair/service take?

We can carry out a virus removal service in 1-2 days depenedent on how many viruses are detected. We understand how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

Which areas do you cover?

We cover Basildon, Laindon, Pitsea, Langdon Hills and Wickford.

Do you provide a warranty?

We provide a 30 day warranty on all repairs and parts have a manufacturers warranty of 3 months.

Below are some types of malware/viruses

What is a worm?
A worm is computer code that spreads without user interaction. Most worms begin as email attachments that infect a computer when they're opened. The worm scans the infected computer for files, such as address books or temporary webpages, that contain email addresses. The worm uses the addresses to send infected email messages, and frequently mimics (or spoofs) the "From" addresses in later email messages so that those infected messages seem to be from someone you know. Worms then spread automatically through email messages, networks, or operating system vulnerabilities, frequently overwhelming those systems before the cause is known. Worms aren't always destructive to computers, but they usually cause computer and network performance and stability problems.

What is a trojan horse?
A trojan horse is a malicious software program that hides inside other programs. It enters a computer hidden inside a legitimate program, such as a screen saver. Then it puts code into the operating system that enables a hacker to access the infected computer. Trojan horses do not usually spread by themselves. They are spread by viruses, worms, or downloaded software.

What is spyware?
Spyware can install on your computer without your knowledge. These programs can change your computer’s configuration or collect advertising data and personal information. Spyware can track Internet search habits and can also redirect your web browser to a different website than you intend to go to.

What is rogue security software?
A rogue security software program tries to make you think that your computer is infected by a virus and usually prompts you to download or buy a product that removes the virus. The names of these products frequently contain words like Antivirus, Shield, Security, Protection, or Fixer. This makes them sound legitimate. They frequently run right after you download them, or the next time that your computer starts. Rogue security software can prevent applications, such as Internet Explorer, from opening. Rogue security software might also display legitimate and important Windows files as infections. Typical error messages or pop-up messages might contain the following phrases:

Warning!
Your computer is infected!
This computer is infected by spyware and adware.

Note: If you receive a message in a popup dialog box that resembles this warning, press ALT + F4 on your keyboard to close the dialog box. Do not click anything inside the dialog box. If a warning, such as the one here, keeps appearing when you try to close the dialog box, it’s a good indication that the message is malicious.

Are you sure you want to navigate from this page?
Your computer is infected! They can cause data lost and file corruption and need to be treated as soon as possible. Press CANCEL to prevent it. Return to System Security and download it to secure your PC.
Press OK to Continue or Cancel to stay on the current page.

If you see this kind of message above, then don't download or buy the software.

How was I infected
Malware can come from many sources including malicious banner ads, spam, infected websites, or "free" applications. Lately there has been a rise in fraudulent Anti Virus programs such as XP Anti virus 2008/2009, MS Anti virus, and AntiSpyware 2008. These fake anti virus programs are frequently downloaded from ad banners claiming to remove nonexistent malware from your computer. Once downloaded it will often hijack the computer and force the user to enter their credit card information.

If we are unable to fix the issues, we will reinstall a fresh Operating System that that is virus free and put the data back on such as documents and photos etc.

We have a put together a blog article about fake antivirus scams

Check out our blog article about general computer maintenance tips

We can remove viruses from various brands of laptops and computers such as Acer, Asus, Dell, HP, Lenovo, Sony Vaio and Toshiba etc. We also provide hard drive to SSD cloning services, complete health check service, data recovery (dependent on state of hard drive) and Wi-Fi/Internet issues. We provide a wide range of computer repair services in and around Basildon such as virus removal and more as well as providing a range of laptop repair services such as replace and fit/test laptop screens and more.

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