Terms & Conditions

1. Authorisation

The customer authorises IT Done Right to carry out an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. You acknowledge that by your use of the Services you are authorising IT Done Right to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services IT Done Right may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant IT Done Right the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.

The customer authorises IT Done Right and employees, to receive and transport the PC/Laptop to and from our office/workshop.

Any PC/Laptop left with IT Done Right unclaimed for 90 days after we notify you of the issue or the service is complete, will be disposed of or resold. At which time, IT Done Right reserves the right and shall have no liability to the customer or any third party. You agree to hold IT Done Right harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any charges are still your responsibility and will be required to pay.

2. Limited Liability

IT Done Right shall not be liable for any claims regarding the physical functioning of the PC/Laptop, hardware failure before, during or after the repair/service or the condition or existence of data on storage media supplied before, during or after service.

In no event will IT Done Right be liable for any damage to the PC/Laptop, hardware failure before, during or after repair service, loss of data however small or large in size, loss of revenue or profits, however caused, before, during or after service.

IT Done Right will not be liable if you encounter any software issues, hardware failure or data loss after returning your computer or laptop to you.

It is the client's sole responsibility to ensure that all data and information stored on the computer equipment and hardware requiring repairs is appropriately backed up to other storage devices prior to handing over for repairs. IT Done Right shall under no circumstances be responsible for data loss or hardware or system failure before, during of after service/repair.

Customers will be informed of any diagnostic tests that need to be undertaken on hardware such as hard drives etc. If a diagnostic test reveals that there is faulty hardware you will be advised of the hardware that is faulty.

We cannot be held responsible for the following:

  • Loss or corruption of data, files, information or records

  • Any losses attributed to the interruption to business activity while equipment is out of service for repairs

  • Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data

  • Any losses you may suffer arising from failure to use anti-virus software

  • Any loss considered to be unforeseeable

  • Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection

IT Done Right will not be liable for any damage caused to other equipment by parts supplied following any repair.

3. Confidentiality

IT Done Right agrees not to disclose any and all information or data files supplied with, stored on, or recovered from customers PC/Laptop except to employees of IT Done Right subject to confidentiality agreements or as required by law.

4. Parts required for repairs

If any repair requires a part(s) ordered. We require the cost of the part(s) upfront payable via bank transfer or cash. Parts normally arrive in 1-3 days, some can take longer due to any issues with Royal Mail or couriers or if dispatched from outside of the UK, any repair needing replacement parts or parts needed for a upgrade will take bit longer due to the dispatch/delivery time of the parts.

5. Payment for Repairs

Payment for repairs is due in full upon collection of the repaired PC/Laptop and is payable via Bank Transfer, Cash and debit/credit cards.

If subscribed to our monthly computer and laptop repair support contract plan, payment is £9.99 per month paid by direct debit using the payment system provider gocardless.

A 12 month minimum contract is required and after this period, you are able to cancel when you want to.

The plan/contract is for residential customers only.

IT Done Right may at any time change the price of products and services without any prior notice given to the client.

6. Warranty

IT Done Right provide a 30 day return to base warranty on PC's/Laptops labour only repairs carried out on PC's/Laptops requested by the client. If the same problem re-occurs within 14 days of the original repair date, IT Done Right will carry out the repair again without charge. However, charges will be incurred should additional parts be required. This warranty excludes faults caused by viruses, windows updates or other software issues. The warranty does not cover for any loss or damage due to accidental damage e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse., negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God. Warranty does not include accidental damage.

All hardware sold by us is covered by a manufacturer warranty. All manufacturer warranties are subject to the terms and conditions outlined by the manufacturer.

7. Fees

We charge a diagnostic fee of £15 payable upfront via cash or credit/debit card if we need to diagnose the issue of a computer or laptop.

Disclaimer

Although all attempts are made to provide accurate, current and reliable information, you should recognize the possibility that errors may exist in the information available on this Web site. IT Done Right expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.

It is the client's sole responsibility to ensure that all data and information stored on the computer equipment and hardware requiring repairs in appropriately backed up to other storage devices prior to handing over for repairs. IT Done Right shall under no circumstances be responsible for data loss or hardware or system failure.

You agree that IT Done Right shall not be liable for any and all losses, (including loss of data) damages, costs, claims and other liabilities which arise as a result of any delay or interruption in, services due to circumstances beyond our control.

Accidents can happen with such devices as hard drives as they can fail at any point in time due to being electronic and having moving parts internally, services or repairs are therefore agreed on the basis that we will not be held liable or responsible for such loss.

Services and products advertised on this site may be altered, modified or discontinued at any time without prior notice. Prices for services, repairs or products are subject to change without prior notice.

IT Done Right has the right, at their discretion, to refuse the supply of goods and services.

We reserve the right to amend the content of our website and or our documentation at any time without prior notice.

We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

IT Done Right reserves the right to change their Terms and Conditions at any time without prior notice.

Last edited: 6th June, 2023.

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