Terms & Conditions
1) Services we provide
Computer & laptop repairs, SSD upgrades, diagnostics, data backup/migration, and website design & development for small businesses.
2) Quotes, bookings & pricing
- Quotes are based on the information provided and may change if additional faults are found.
- Where a diagnostic is required, we will confirm findings and a firm price before proceeding.
- Parts are supplied new (OEM or high-quality equivalents) unless agreed otherwise.
- All prices are in GBP.
3) Payments
- Repairs: payment is due on completion and prior to device hand-over/return.
- Web projects: Non refundable 50% deposit to start, remaining balance due before going live. Ecommerce websites require 3 stage payments, non refundable 50% deposit, 25% payment due at the halfway stage and the remaining 25% due before going live.
- We accept the following payment methods: (cash, card, bank transfer).
4) Cancellation & rescheduling
- Please give at least 24 hours notice to cancel or reschedule a booking repair.
- If parts have been ordered for a repair, we will contact the supplier and request a refund where possible.
5) Repairs: data & responsibility
- You are responsible for keeping a current backup of your data. We can assist with backups on request (dependent on state of hard drive).
- We take reasonable care, but we are not liable for data loss, corruption or recovery costs unless caused by our negligence.
- Devices must not contain unlawful content or materials that breach third-party rights.
6) Repairs: warranty
- Hardware parts we supply are typically covered by the manufacturer's warranty (state typical length, e.g., 12 months).
- Our labour on repairs is warrantied for a reasonable period against the original fault (30 days).
- Warranty excludes damage caused by misuse, liquid ingress, accidental damage or subsequent unrelated faults.
7) Website design: scope & process
- Scope is defined in the proposal/quote (pages, features, integrations, timeline).
- Client content (logos, text, images) should be supplied in agreed formats and free of infringement.
- The rounds of revisions are stated in the package text on the website design page, in some cases extra revisions are carried out and will be agreed within brief.
- By paying the non refundable deposit, you are agreeing to the terms displayed on this page related to our website design services.
8) Website design: approvals & changes
- Approvals (design or content) indicate acceptance to proceed to the next phase.
- Changes requested after approval or out of scope may incur additional cost and affect timelines.
9) Website design: hosting, updates & uptime
- If we provide hosting, we aim for high availability but specific SLAs apply only where agreed in writing.
- If you self-host, you are responsible for server configuration, SSL, backups and updates unless we provide a maintenance plan.
10) Website design: SEO & third-party services
- We do not carry out any SEO.
- Third-party services (CDNs, fonts, analytics, APIs, plugins) are subject to their vendors terms and availability.
11) Partner Programme Terms
Eligibility & introductions. A referral is payable when you introduced us before the client contacted us and the client proceeds with a new website project or redesign quoted within 90 days of your introduction. Hosting/maintenance and micro-tasks are excluded unless agreed.
Referral fee. Flat fee: £50 for brochure sites; £100 for e-commerce sites. Small project protection: applies to projects of £100+ (£10 fee for £40-£99 jobs).
Payment schedule. 50% of the referral fee is paid when the client pays their deposit; the remaining 50% at project completion. If a client cancels after paying a deposit, you keep the deposit-stage payout. Payment is by bank transfer to your nominated account.
Attribution & tracking. We record a unique Referral ID and "Referred by" note. If a client comes to us directly mentioning your name/company, we will honour the referral.
White-label option. We can quote to you (you resell) or quote the client directly and pay your referral.
Conduct. Please represent our services accurately. We may decline projects that are not a fit.
No employment or agency. This programme does not create any employment, partnership, or agency relationship.
Changes. We may update these terms; material changes will be reflected on this page with a new "Last updated" date.
12) Intellectual property
- On full payment, you own the final website's compiled output (HTML/CSS/JS) and bespoke assets we created for you unless otherwise agreed.
- We retain ownership of internal tooling, processes and any non-transferable licences used to build the project.
- You confirm you have rights to all content you provide and grant us a licence to use it for the project.
13) Liability
- We do not exclude or limit liability where it would be unlawful (e.g., for death/personal injury caused by negligence).
- Otherwise, our liability is limited to the amount paid for the specific service giving rise to the claim.
14) Fair use & cooperation
- Please provide timely feedback, approvals and access needed to deliver your service or project.
- Delays in information or approvals may extend timelines and could incur holding/variation charges if agreed in advance.
15) Complaints
If you are unhappy, please contact us first so we can put things right. We aim to respond promptly and fairly.
16) Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
17) Changes to these Terms
We may update these Terms from time to time. The latest version will be published on this page with the date above.