Legal

Terms & Conditions

Last updated: 22nd July 2026

These Terms & Conditions ("Terms") apply to all services provided by IT Done Right ("we", "us", "our"). By booking a repair, requesting a quote, commissioning a website, requesting design work or placing a print-related order, you agree to these Terms. For how we handle personal data, please see our Privacy Policy. If anything here needs adjusting for your specific needs, we can amend the text.

1) Services we provide

IT Done Right provides website design, graphic design, business card design, flyer and leaflet design, logo design, print-ready artwork, selected computer and laptop repairs, SSD upgrades, diagnostics, data backup/migration and related IT services.

Where printing is requested, printing is normally arranged through a third-party print supplier. IT Done Right does not print business cards, flyers or leaflets in-house unless clearly agreed otherwise.

2) Quotes, bookings & pricing

Quotes are based on the information provided and may change if the scope, artwork, content, quantity, print specification or requirements change.
For repairs, where a diagnostic is required, we will confirm findings and a firm price before proceeding.
For design work, the quote will usually be based on the type of design required, amount of content, number of items, file preparation needed and expected revision time.
For print-related orders, prices may depend on quantity, paper type, finish, delivery cost, supplier availability and turnaround times.
Parts are supplied new, OEM or high-quality equivalents unless agreed otherwise.
All prices are in GBP.

3) Payments

Repairs: payment is due on completion and prior to device hand-over/return.
Website projects: a non-refundable 50% deposit is required to start, with the remaining balance due before the website goes live. Ecommerce websites require three stage payments: a non-refundable 50% deposit, 25% payment at the halfway stage and the remaining 25% before going live.
Small design jobs, including business card, flyer, leaflet, social media advert and simple logo design work, may require full payment upfront before work begins.
Larger design jobs may require a 50% deposit before work begins, with the remaining balance due before final files are supplied.
Design and print orders may be split into stages. A design payment or deposit is required before design work starts. Once artwork is approved, the full print cost must be paid before any print order is placed with a third-party printer.
Print-only orders, where you already have artwork and ask us to arrange printing, require full payment upfront before the print order is placed.
Final design files, print-ready artwork and completed website files are only supplied after full payment has been received, unless agreed otherwise in writing.
We accept the following payment methods: cash, card and bank transfer.

4) Cancellation, rescheduling & refunds

Please give at least 24 hours notice to cancel or reschedule a repair booking.
If parts have been ordered for a repair, we will contact the supplier and request a refund where possible.
For design work, deposits and upfront payments cover time reserved, planning, communication and work already carried out. If you cancel after work has started, any refund will depend on the amount of work already completed and any costs already incurred.
For print-only or design-and-print orders, once a print order has been approved, paid for and submitted to the third-party printer, it usually cannot be cancelled or refunded unless the printer agrees or there is a confirmed fault with the print supplied.
This does not affect your statutory rights where services or goods are faulty, not as described or not supplied with reasonable care and skill.

5) Repairs: data & responsibility

You are responsible for keeping a current backup of your data. We can assist with backups on request (dependent on state of hard drive).
We take reasonable care, but we are not liable for data loss, corruption or recovery costs unless caused by our negligence.
Devices must not contain unlawful content or materials that breach third-party rights.

6) Repairs: warranty

Hardware parts we supply are typically covered by the manufacturer's warranty (state typical length, e.g., 12 months).
Our labour on repairs is warrantied for a reasonable period against the original fault (30 days).
Warranty excludes damage caused by misuse, liquid ingress, accidental damage or subsequent unrelated faults.

7) Website design: scope & process

Scope is defined in the proposal/quote (pages, features, integrations, timeline).
Client content (logos, text, images) should be supplied in agreed formats and free of infringement.
The rounds of revisions are stated in the package text on the website design page, in some cases extra revisions are carried out and will be agreed within brief.
By paying the non refundable deposit, you are agreeing to the terms displayed on this page related to our website design services.

8) Website design: approvals & changes

Approvals (design or content) indicate acceptance to proceed to the next phase.
Changes requested after approval or out of scope may incur additional cost and affect timelines.

9) Website design: hosting, updates & uptime

If we provide hosting, we aim for high availability but specific SLAs apply only where agreed in writing.
If you self-host, you are responsible for server configuration, SSL, backups and updates unless we provide a maintenance plan.

10) Website design: SEO & third-party services

We do not carry out any SEO.
Third-party services (CDNs, fonts, analytics, APIs, plugins) are subject to their vendors terms and availability.

11) Graphic design, artwork & logo design

Graphic design services may include business card design, flyer design, leaflet design, social media advert graphics, logo design, logo refreshes and print-ready artwork.
The scope of the work will be based on the quote or agreed brief, including the type of design, size, format, wording, images, logos and any specific requirements.
You are responsible for supplying accurate wording, contact details, images, logos, brand colours and any information required for the design.
You confirm that you have permission to use any logos, images, fonts, wording or other content supplied to us for the design.
Reasonable revisions are included where stated in the quote. Major changes, repeated changes, new design directions or changes outside the agreed brief may be charged extra.
Final files are supplied after full payment has been received.

12) Artwork approval, spelling & print checks

You are responsible for carefully checking all artwork before approval, including spelling, grammar, names, phone numbers, email addresses, website addresses, social media links, postal addresses, prices, dates, QR codes and layout.
Approval of artwork means you are confirming that the design is correct and ready for use, printing or supply in final format.
If an error is noticed after approval or after printing, correction, redesign or reprint costs may be chargeable unless the error was caused by us after approval.
Colours may appear differently on screen compared with printed materials due to monitor settings, paper type, printer settings and print processes.
Print trimming, colour variation and minor production tolerances can occur with professional printing and are usually outside our control.

13) Third-party printing

Where printing is requested, IT Done Right may arrange printing through a third-party print supplier on your behalf.
Printing costs, delivery charges and turnaround times are based on the third-party supplier's prices and availability at the time of ordering.
Full payment for printing is required before any print order is placed.
Once a print order has been placed with the supplier, changes, cancellation or refunds may not be possible.
We are not responsible for delays caused by third-party printers, couriers, stock availability, production issues or events outside our reasonable control, but we will help liaise with the supplier where possible.
If printed items arrive damaged, faulty or significantly different from the approved artwork, please notify us as soon as possible so the issue can be raised with the supplier.

14) Intellectual property

On full payment, you own the final website's compiled output, final approved design artwork and bespoke assets we created for you unless otherwise agreed.
We retain ownership of internal tooling, processes, unused concepts, draft designs, working files and any non-transferable licences used to build or create the project.
You confirm you have rights to all content you provide and grant us a licence to use it for the project.
We may display completed work in our portfolio, website, social media or marketing unless you request otherwise in writing.

15) Liability

We do not exclude or limit liability where it would be unlawful (e.g., for death/personal injury caused by negligence).
Otherwise, our liability is limited to the amount paid for the specific service giving rise to the claim.

16) Fair use & cooperation

Please provide timely feedback, approvals and access needed to deliver your service or project.
Delays in information or approvals may extend timelines and could incur holding/variation charges if agreed in advance.

17) Complaints

If you are unhappy, please contact us first so we can put things right. We aim to respond promptly and fairly.

18) Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

19) Changes to these Terms

We may update these Terms from time to time. The latest version will be published on this page with the date above.

Website-as-a-Service (WaaS) Terms & Conditions

Last updated: August 2026

1. Services Provided

IT Done Right agrees to design, develop, host and maintain a custom website according to the Website-as-a-Service plan selected by the client.

The monthly content-update allowances are:

Mini WaaS: One small content update per calendar month, up to a maximum of 15 minutes.
Standard Business WaaS: Up to 30 minutes of small content updates per calendar month.
Ecommerce WaaS: Up to 45 minutes of small content or product updates per calendar month.

Small content updates include reasonable changes to existing text, images, opening hours, contact information and existing product details where applicable. New pages, redesign work, new features, integrations, substantial content entry, bulk product entry and work exceeding the applicable monthly allowance will be quoted separately. Monthly allowances reset each calendar month and unused time does not roll over.

2. Term and Commitment

This Agreement takes effect when the initial setup fee is received. The minimum 12-month subscription term begins on the website's go-live date, when the first monthly subscription payment becomes due. Following the initial 12-month term, the Agreement will continue on a month-to-month basis unless either party gives at least 30 days' written notice of cancellation, subject to any rights that apply by law.

3. Fees and Payment

Setup Fee: A non-refundable setup fee is payable before planning, design and development work begins. The setup fee covers initial consultation, planning, configuration, design preparation and commencement of the website build. This is a setup fee and not a deposit against a separate website balance. Statutory cancellation and refund rights are not affected.
First Monthly Payment: The first monthly subscription payment becomes payable when the website has been approved and is ready to go live.
Ongoing Monthly Payments: Further subscription payments will be collected monthly on the same billing date, or on the closest available billing date where that date does not occur in a particular month.
Additional Work: Work outside the selected plan, including additional pages, redesign work, new functionality, substantial content entry and work exceeding the monthly update allowance, will be quoted separately and will only proceed following the client's approval.
Cancellation Rights: Where the client is legally classed as a consumer and statutory cancellation rights apply, nothing in this Agreement limits those rights. If the client expressly asks IT Done Right to begin work during an applicable cancellation period and subsequently cancels, IT Done Right may charge a reasonable and proportionate amount for work completed before cancellation, where permitted by law.

4. Suspension for Non-Payment

If any monthly payment fails or is reversed, IT Done Right reserves the right to immediately suspend hosting services and display a temporary maintenance/suspension notice on the client's domain until the account balance is settled in full.

5. Early Termination and Default

If the client asks to end the Agreement during the initial 12-month term, IT Done Right may apply a reasonable early-termination charge reflecting work already completed, non-recoverable costs incurred and losses directly resulting from the early cancellation, less any costs saved as a result. The amount will not exceed IT Done Right's reasonable loss and a calculation will be provided to the client. This clause does not affect any statutory cancellation or consumer rights that apply.

Ownership of custom code, databases and configuration files remains with IT Done Right until all agreed payments have been made or a separately agreed website transfer or buyout fee has been paid.