Urgent laptop & PC help in Basildon

If your device has suddenly failed, don’t panic. Below are the best “do this first” steps, followed by how I can help locally in Basildon, Pitsea, Laindon and Wickford.

Call 01268 982969 WhatsApp Book a drop-off
  • Clear advice first — then a quick, honest diagnosis
  • Most software issues can be same-day
  • Hardware repairs depend on parts (typically 1–3 days)
Urgent laptop and PC help in Basildon

What to do first (common urgent problems)

Laptop won’t turn on

  1. Unplug everything (USB devices, docks, etc.)
  2. Try a different plug socket and check the charger light (if it has one)
  3. Hold power button for 10–15 seconds, then try again
  4. If it smells hot/burnt, stop and bring it in

If it still won’t power on, book diagnostics via laptop repair.

PC is slow / freezing

  1. Restart (don’t just sleep/hibernate)
  2. Check free space (aim for 15–20GB+ free)
  3. Pause big downloads/updates temporarily
  4. If it’s grinding/clicking, stop using it (drive could be failing)

We can speed it up with fixes or an SSD upgrade.

Spilled water on laptop

  1. Power off immediately
  2. Unplug charger and peripherals
  3. Do NOT try to turn it back on / charge it
  4. Bring it in ASAP — speed matters with liquid damage

Book urgent diagnostics: book a drop-off.

Hacked email / suspicious login

  1. Change password immediately (use a strong unique password)
  2. Turn on 2-step verification
  3. Check recovery email/phone and remove anything you don’t recognise
  4. Log out of all sessions and scan your device for malware

We can help secure your account and check your device: contact us.

How I can help

Quick diagnosis, clear pricing, and honest advice. If it’s fixable, we’ll fix it. If it’s not economical, we’ll tell you before you spend money.

Book a repair PC repair Laptop repair Screen replacement Windows install/reinstall

Areas we serve

Basildon, Pitsea, Laindon, Wickford.

What customers say

via Google

“Have used Ian for a couple of our laptops in the past and had fantastic service. This time my dad needed laptop upgraded and Ian did this same day. Great service and would 100% recommend.”

– Gemma
via Google

“Just to thank Ian for the maintenance on our laptop as it was running very slow but hadn't been used in a while and just generally needed updating. Many thanks.”

– Paul
Rated highly in: Three Best Rated award 2024 Three Best Rated award 2023 Three Best Rated award 2022

Need Windows or Office for your PC as well?

Digital delivery by email • Key + instructions included

View software keys Windows Office Antivirus

PC repair FAQs

Same-day drop-off slots are often available depending on workload. If parts are needed, most repairs are completed within 1–3 days.

We don’t offer a collection service. Please drop off and collect from Basildon.

Power it off immediately, unplug it, do not try to turn it back on or charge it, and bring it in as soon as possible. Speed matters with liquid damage.
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Areas we serve

Basildon, Wickford, Billericay, Rayleigh, Brentwood, Chelmsford, Southend.

Ready to get your tech sorted?

Fast, friendly repairs and clean, modern websites. Reach out and we’ll get you booked in.

Email us 01268 982969 WhatsApp

Opening times

Mon–Fri
09:30 – 17:30
Saturday
10:00 – 17:00
Sunday
Closed
More ways to contact us