At IT Done Right, we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible.

If you are not 100% satisfied with your purchase, you can return your order for a full refund by filling out a online return form within your account page

You can return your order within 7 days from the date of receipt of the order. Returned products must be in the condition you received them and in the original box and/or packaging.

To return your order, you should mail your product to: 10 Lennon Crescent, Basildon, Essex, SS14 3TE, United Kingdom.

You will be responsible for paying for your own postage costs for returning your item, we recommend to use Royal Mail 1st Class. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.