Terms & Conditions
Adding to orders: We understand that occasionally you may need to add to an order that you place with us. We will always try our best to make it possible if you do need to add anything, but please bear in mind that once an order is packed and palletised it is not always possible for us to add items. In this case we would apply the extra shipping charge to cover the cost of the extra dispatch.
Please read carefully
Any Order placed by the Customer with IT Done Right shall be deemed to be an offer to buy the relevant goods or services subject to these Conditions, and acceptance by IT Done Right of any Order placed shall be or be deemed to take place in England which is the jurisdiction with which the contract between the parties will have the closest connection.
Any Order placed and accepted shall be subject to the laws of England and Wales whose courts shall have exclusive jurisdiction in respect of all matters arising out it and in relation to any business contracted between the parties.
All goods remain the property of IT Done Right until paid for in full.
Offers & Promo Codes
From time to time we will offer item discounts and issue promotional discount codes. For specific details of any promotions we are running please see individual promotion details as advertised. For any further questions please call the office on 01268 982969
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction
The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the postman and IT Done Right of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Each item has a weight, when you go to the checkout the total weight is identified and a charge for that weight is added to the cost.
If you enter the wrong postcode or address while making a purchase on the internet website and we subsequently send the goods to the wrong address, we will re-ship the goods but the re-shipping costs will be at your own expense!
Your Shipping Instructions:
If you specify instructions as to where you want your delivery to be 'placed' (eg. "Please leave round back in shed") and the delivery is subsequently damaged or stolen IT Done Right and our couriers take no responsibility.
Loss or Damage in Transit
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS.
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
Faulty or Incompatible Blank Media
Faulty media must be sent back to us (after a returns number has been allocated via telephone) to the address above to enable us to do a full test on the media.
If this media is found to be faulty (and not incompatible with your equipment) a full refund (or replacement) including shipping charges will be given.
If alleged faulty media is returned to us, and is found to be in good working order, then a charge of £10 plus return shipping charges will be applied.
Customers have 21 days from receiving goods to report any faulty media purchased. Incompatibility problems (in particular dvd-r & +r) should be returned to us in its original packaging and in good condition. Only the un-opened media returned will be replaced. Re-Shipping charges will be incurred. Customers have 21 days from receiving goods to report any incompatibility problems with any media purchased.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.
The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.
The warranty can be extended according to the terms provided in store and on the website.
There are many reasons why items ordered may need to be returned to IT Done Right, the most common reasons are covered within the following paragraphs. Any other instances that may not be covered below, will be subject to negotiaitions between IT Done Right and the customer.
You have received incorrect Items from IT Done Right. (e.g. not the items that were ordered)
- In this instance, IT Done Right will take full responsibilty and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. IT Done Right will cover the cost of both the collection and the re-delivery of the replacements.
You have ordered the wrong goods from IT Done Right
- In this instance, IT Done Right cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to IT Done Right.
You ordered the goods but no longer need or require them
- In this instance, IT Done Right will take back the goods - any further shipping charges will be paid by the customer. If IT Done Right are required to collect unwanted goods, the collection charge will be paid by the customer. Original shipping charges cannot be refunded.
IT Done Right reserve the right to certain stipulations regarding products being returned:
i) All items must be returned in a resellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) IT Done Right can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.