1. "Personal Data" is any data that identifies you. We will deal with your Personal Data in compliance with the current UK data protection legislation.

2.1 Personal Data is collected, processed and used by IT Done Right in the course of providing our Service to you and the other purposes mentioned below. The use of information will remain under the control of IT Done Right. We will never pass your data onto any third party.
2.2 We collect your name, email and phone number(with your permission by checking the check box confirming you have read and agree to IT Done Right Terms & Conditions and IT Done Right Privacy Policy. We do not store any data in a database when our contact form/estimation/quote form or ask a question form is filled out and emailed to us.
2.3 If we book a repair in manually via our secure admin system, we store your name, email address(if provided) and phone number(either landline or mobile) in our secure database, this data is used so you can track your repair online via a secure link after logging in with your username and password to view current and past repairs. We will create a username and password for you that will be sent your email address(if provided) and also to your mobile number(if provided will receive a sms message with your username and password). We will never pass your data onto third parties. You can reset the password via a secure forgot password link which will send a email to you with a reset link if you forget the password and the new password will be updated in our secure database.

3. Only if you have given us permission will we send emails to you about new products and services which we consider may be of interest to you.

4.1 IT Done Right may make use of "cookies". A cookie is a small text file which is placed on your hard disk. Cookies contain information about you and your chosen preferences. For example, it might contain a record of which pages within the IT Done Right website you visited, to help us customise the website for you the next time you visit.
4.2 Only the information that you provide, or the choices you make, while visiting the IT Done Right website can be stored in a cookie. For example, the IT Done Right website cannot determine your email address unless you choose to type it. Allowing IT Done Right to create a cookie does not give IT Done Right access to the rest of your computer.
4.3 IT Done Right will only use the cookies created to enhance your experience. What this means is that when you use the site IT Done Right will be able to keep certain settings for you for when you return.

5.1 This website uses Google Analytics and Matomo Analytics(similar analytics service to Google Analytics), a web analytics service provided by Google, Inc. ("Google") and Matomo.
5.2 Google Analytics uses cookies, to help the website analyze how users use the site.
5.3 The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
5.4 Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
5.5 Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
5.6 Google will not associate your IP address with any other data held by Google.
5.7 You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
5.8 By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

6.1 If we need to backup any data recovered from a failing/failed hard drive dependent on the state of the hard drive and if is detected by our system, we store your name and data such as documents/photos/videos/music and any other data that requires saving on our external hard drive and as soon as the job is complete, we securely remove your name and data backed up from our external hard drive. If we need to backup any data before reinstalling Windows 10 operating system, we store your name and data such as documents/photos/videos/music and any other data that requires saving on our external hard drive and as soon as the job is complete, we securely remove your name and data backed up from our external hard drive.

IT Done Right shall not be liable for any claims regarding the physical functioning of the PC/Laptop, hardware failure before, during or after the repair/service or the condition or existence of data on storage media supplied before, during or after service.

In no event will IT Done Right be liable for any damage to the PC/Laptop, hardware failure before, during or after repair service, loss of data however small or large in size, loss of revenue or profits, however caused, before, during or after service.

IT Done Right will not be liable if you encounter any software issues, hardware failure or data loss after returning your computer or laptop to you.

It is the client's sole responsibility to ensure that all data and information stored on the computer equipment and hardware requiring repairs is appropriately backed up to other storage devices prior to handing over for repairs. IT Done Right shall under no circumstances be responsible for data loss or hardware or system failure before, during of after service/repair.

Customers will be informed of any diagnostic tests that need to be undertaken on hardware such as hard drives etc. If a diagnostic test reveals that there is faulty hardware you will be advised of the hardware that is faulty.