Privacy Policy

1. "Personal Data" is any data that identifies you. We will deal with your Personal Data in compliance with the current UK data protection legislation.

2. Personal Data
2.1 Personal Data is collected, processed and used by IT Done Right in the course of providing our Service to you and the other purposes mentioned below. The use of information will remain under the control of IT Done Right. We will never pass your data onto any third party.
2.2 We collect your name, email and phone number(with your permission by checking the check box confirming you have read and agree to IT Done Right Terms & Conditions and IT Done Right Privacy Policy. We do not store any data in a database when our contact form/estimation/quote form or ask a question form is filled out and emailed to us.
2.3 If subscribe to our newsletter, we only collect your email address.
2.4 If we book a repair in manually via our secure admin system, if we receive permission to do so, we store your name, email address(if provided) and phone number(either landline or mobile) in our secure database, this data is used so you can track your repair online via a secure link after logging in with your username and password to view current and past repairs. We will create a username and password for you that will be sent your email address(if provided) and also to your mobile number(if provided and given your permission for a sms message to be received with the repair information and your username and password). We will never send sms messages or emails without your permission and will never pass your data onto third parties. You can reset the password via a secure forgot password link which will send a email to you with a reset link if you forget the password and the new password will be updated in our secure database.

3. Only if you have given us permission will we send emails to you about new products and services which we consider may be of interest to you.

4. Cookies
4.1 IT Done Right may make use of "cookies". A cookie is a small text file which is placed on your hard disk. Cookies contain information about you and your chosen preferences. For example, it might contain a record of which pages within the IT Done Right website you visited, to help us customise the website for you the next time you visit.
4.2 Only the information that you provide, or the choices you make, while visiting the IT Done Right website can be stored in a cookie. For example, the IT Done Right website cannot determine your email address unless you choose to type it. Allowing IT Done Right to create a cookie does not give IT Done Right access to the rest of your computer and only IT Done Right can read it.
4.3 IT Done Right will only use the cookies created to enhance your experience. What this means is that when you use the site IT Done Right will be able to keep certain settings for you for when you return.

5. Google Analytics
5.1 This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").
5.2 Google Analytics uses cookies, to help the website analyze how users use the site.
5.3 The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
5.4 Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
5.5 Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
5.6 Google will not associate your IP address with any other data held by Google.
5.7 You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
5.8 By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

6. Data Backup/Recovery
6.1 If we need to backup any data recovered from a failing/failed hard drive or backup any data before reinstalling Windows 7 or 10 operating system, we store your name and data such as documents/photos/videos and music on our external hard drive and as soon as the job is complete, we securely remove your name and data backed up from our external hard drive.

PC Repair
Problem PC? We’ll solve it. We’re who you call when your desktop runs slow and your programs stop working.
Screen Replacements
We can supply and fit brand new laptop screens
Data Backup & Recovery
We can help you back up your important personal data (photos, videos, documents, school work, etc.) to disk and cloud with no hassles.
Network / Servers
Our technicians can set up a secure wireless network in your home that will allow you to share everything between as many computers
Malware and Virus Removal
Through years of experience we can remove the infestation without destroying your data.
Laptop Repair
Laptop gone down? Don’t worry! Our qualified, friendly laptop repair technicians will bring it back to life.

No Fix – No Fee Guarantee

If we can't fix your computer then you don't owe us a penny!

Whether your computer is running unbearably slow or won't turn on at all, bring your computer to us today for all your computer repair needs. The expert technicians at IT Done Right have the experience to tackle all common issues including operating system, hardware replacement, software problems and more.

Honesty and Transparency

We promise delivering vital service and to deliver it perfectly

It is our promise to the customer that all dealing is fair and transparent. Customer satisfaction and trust are such pillars built only through the perfect adhesive honesty and this makes us present all our business aspects openly to the client to let him take thorough look and decide for himself.